Please note that these T&Cs will be incorporated into any Physical Contract We may execute with You in future and will be enforceable against You to the same extent as the terms of the Physical Contract. Thus, We request You to please read these T&Cs precisely before clicking on the “Terms and Conditions” checkbox.
Please go through these terms precisely. It's important that you spend time reading the terms, as they constitute a legal agreement(“Agreement”) between https://www.VairaaPe.com/ ( the “Website” or “Site”) and A holder of a VairaaPe Wallet(“Holder(s)”, “you” or “User”); A Merchant establishment which allows its guests the option to make a purchase using their VairaaPe Wallet(“Merchant”, “you” or “stoner”); or An internet Cybersource(“you” or “stoner”).
This document is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that provide for the due diligence to be exercised by the Website. According to the Payment and Settlement Systems Act of 2007, Vairaawealth Private Limited (“VairaaPe,” “we,” or “us,” which also includes its affiliates), is a recognized payment and settlement system. We provide holders with prepaid payment instruments with a semi-closed system (the “VairaaPe Wallet”) that they can use to load and transfer Indian rupees within India in order to make purchases or access specific financial services (the “Service(s)”). Vairaawealth Private Limited, No. 10, Easwari Nagar, Gowriwakkam, Sembakkam, Chennai, Tamil Nadu 600073, India is where VairaaPe's registered office is located. Our “Team” consists of our employees and authorized agents.
The terms and conditions under which you are permitted to use the Website, as well as how we will handle your account and VairaaPe Wallet while you are a member, are set forth in these Terms of Use (“Terms”), which also include our Privacy Policy. Please feel free to contact us with any questions you may have by sending an email to legalcompliance@VairaaPe.com.
YOUR AGREEMENT WITH VairaaPe
Without providing you with any prior notice, we retain the right to change the Terms at any moment. You agree to obey and be bound by the Terms as updated if you continue to use the Website after any such changes. Any additional terms that apply generally or/and to certain portions of this website or to a particular service, as well as any privacy policies, disclaimers, or other rules, are likewise regarded as terms.
You acknowledge that by using any of the Services we provide, you will be subject to the terms of this Agreement.
Your usage of the Website and the Services is entirely up to VairaaPe's discretion.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to: the Indian Contract Act, 1872, the (Indian) Information Technology Act, 2000, and the rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.
APPROVAL OF TERMS
You acknowledge that you have read, understand, and agree to be bound by these Terms by using the Website and its Services. You also agree to use the services only in a manner consistent with these Terms. Please carefully read these terms. Please exit the Website right away and close your account with us if you do not accept the terms below or are unable to follow them. You should only use the information you get from VairaaPe, its Team, contractors, partners, sponsors, advertisers, or other parties on the website for planning and informational purposes.
The content on the website should not be regarded as professional advice because it is not. Utilizing the information on the website is done entirely at your own risk.
You can accept the terms by: Using the Website; or By actually using the Services. In this case, you understand and agree that VairaaPe will treat your use of the Services as acceptance of the Terms from that point onwards.
For being a valid User, you must satisfy the following conditions: You are of legal age to form a binding contract with VairaaPe; or You are not a person barred from receiving the services under the laws of India or other countries, including the country in which you are resident or from which you use the services.
I give consent to VairaaPe to collect KYC documents from PSU and Government agencies on my behalf.
PRESENTATION OF INFORMATION/EDITORIAL CONTROL
As part of our service, we grant Holders and Merchants access to the Website. We may request the editorial team of the website to review content that has not been uploaded by users, but we are not obligated to.
It is critical to keep in mind that neither the accuracy nor the relevance of any or all of the material can be guaranteed. The authors, editorial team, or anyone else involved in the creation or publication of this work cannot guarantee that the information contained herein is entirely accurate or complete, and they are not responsible for any errors or omissions or for the results of the use of such information.
USE OF THE SERVICES AND INFORMATION ON THE WEBSITE
You might be required to provide information about yourself (such as identification, contact, or payment data) in order to use certain Services, either as part of the registration process for the Service or as part of your continued usage of the Services. You understand that all registration-related details you give us must always be truthful, accurate, whole, and current. Furthermore, you may be asked to provide documentation to prove that any phone number you use to register with the Website is registered in your name.
VairaaPe transmits and saves your data securely to our secure servers in accordance with the Information and Technology Act of 2000 and the Information Technology (Intermediary Guidelines) Rules of 2011. This includes, but is not limited to, user interactions on the VairaaPe App and transactions made by the user using VairaaPe, such as the exchange of short message service. The same enables VairaaPe to provide its customers better discounts, reminders, and notifications for events that are more in line with their interests.
No unapproved or illegal use will be made of the information provided by VairaaPe or otherwise acquired through the website; Unless you have been specifically permitted to do so in a separate agreement with us, you undertake not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by VairaaPe; You consent to refrain from taking any action that would obstruct or interfere with the Services (or the servers and networks connected to the Services);
You acknowledge that the information received from the Website may not be used for any purpose other than those for which it was intended. Likewise, you acknowledge that any breach of your responsibilities under the Terms and any resulting repercussions, including any loss or damage that VairaaPe may sustain, are exclusively your responsibility, and that VairaaPe has no liability to you or to any third party. Additionally, you won't pretend to be someone else, including without limitation a Holder or a Merchant. You agree to the use of your data in accordance with VairaaPe's Privacy Policy. VairaaPe will keep all of your submitted personal and contact information private. This includes the personal data you provided in connection with the opening and ongoing management of your account.
YOUR CONTENT WAS POSTED OR SUBMITTED
After creating an account on the website, you will have access to a number of interactive features that will allow you to interact with our Team and share information (collectively referred to as “Posted Information”). You must exercise caution while providing such posted information. Don't use foul words or make unwarranted complaints or remarks about other people. Please be as thorough as possible when participating in the interactive features of the Service so that we can respond to you in a way that is useful.
Please note that: You are solely responsible for any Posted Information that you submit on the Website or transmit to our Team and/or other users of the Website; You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Furthermore, you may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party; You may not provide any Posted Information that falsely expresses or implies that such content or material is sponsored or endorsed by VairaaPe; You may not provide any Posted Information that is unlawful or that promotes or encourages illegal activity; You understand and agree that VairaaPe may (but is not obligated to) review and delete any Posted Information that in the sole judgment of VairaaPe violates these Terms or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users of the Website and/or any other person;
You agree that you will only provide Posted Information that you believe to be true, and you will not purposely provide false or misleading information; and The following is a partial list of the kind of content and communications that are illegal or prohibited on/through the Website. VairaaPe reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including, without limitation, removing the offending communication from the Services and terminating the membership of such violators or blocking your use of the Services and/or the Website. You may not post content that: Involves the transmission of unsolicited mass mailing or “spamming”;Harasses or advocates harassment of another person; Is false or intentionally misleading; Violates the intellectual property or other rights of any person; Is threatening, obscene, defamatory or libelous; or It is pornographic or sexually explicit in nature.
You agree, through Your use of this Service, that you will not use this Website to post any material which known to be unlawful, false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, libelous, harmful, obscene, profane, sexually oriented, threatening, racially offensive, invasive of a person's privacy, or otherwise objectionable material of any kind or nature. You agree not to post any copyrighted material unless the copyright is owned by You or You have been given permission by the copyright owner to post such material, and You give due credit to the copyright owner by including the copyright information in your post.
Furthermore, you agree and acknowledge that you will not submit unlawful, offensive, inaccurate, misleading, abusive, pornographic, harassing, libelous, blasphemous, defamatory, obscene, pedophilia, invasive of another's privacy, hateful, racially or ethically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise inappropriate material.
You also agree that you will: Not upload or share any information that impersonates another person, threatens the unity, integrity, defense, security, or sovereignty of India; Obtain any consents, permission, or licenses that may be legally required for you to submit any material; Respect the privacy of others; Not distribute or post spam, unreasonably large files, chain letters, pyramid schemes, viruses; Not use any other technologies or initiate other activities that may harm the Service, or the interest or property of the Users; and Not use any automated systems or means to access, acquire, copy or monitor any part of the Service.
You will notify VairaaPe at VairaaPe Helpdeskupon coming across any objectionable content on the Website, and VairaaPe shall use best efforts to remove such objectionable content within thirty-six hours from being duly notified.
YOUR USE OF INFORMATION
Except for Posted Information that you submit, all the information available on or through the Services and/or the Website, including without limitation, text, photographs, graphics and video and audio content, is owned by us and our licensors and is protected by copyright, trademark, patent and trade secret laws, other proprietary rights and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain VairaaPe's proprietary information. We give you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the Website for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Website in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights on the Website and the Services not expressly granted by us to you are retained by VairaaPe. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, and quality of work or services or other information concerning the Team.
USER RESPONSIBILITIES
We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, and quality of work or services or other information concerning the Team.
PRIVACY AND INTELLECTUAL PROPERTY PROTECTION
VairaaPe's Privacy & Policy explains how we treat your personal data and protect your privacy when you use our Services. By using our services, you agree that VairaaPe can use such data in accordance with our policies. You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services. You agree that you will be solely responsible to VairaaPe for all activities that occur under your account.
If you become aware of any unauthorized use of your OTP or of your account, you agree to notify us immediately at VairaaPe help desk. All trademarks, brands and service marks used in conjunction with the Services offered by VairaaPe and owned by VairaaPe shall be our property; VairaaPe shall own all the copyrights and database rights in the Services. Without our consent, you may not publish, distribute, extract or reproduce any contents provided by the Services. For use of any third party's intellectual property, you need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Website, and all rights therein are reserved to the registered owners of those trademarks.
As a user of our Website, you acknowledge that any intellectual property which is not specifically mentioned to be owned by us is owned by their respective owners and the owners have a right to take appropriate actions against you for any violation, infringement and passing off.Your use of the Services is at all times governed by and subject to laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content in violation of any party's copyrights, trademarks, patents, trade secrets, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the interface/Website.
THIRD PARTY INFORMATION ON THE WEBSITE
As some information appearing on the Website is provided to VairaaPe by third parties, VairaaPe will have no liability in respect of any loss or damage arising from third party information which appears on the Website, including the manner in which the information is displayed or information which may be: Out of date; Inaccurate; Duplication; Impersonation by a person to be another person.
All dealings and communication arising from VairaaPe's facilitation of interaction between Merchant and Holder will be between the Merchant and Holder only and VairaaPe is not responsible in any manner for any communication between the Holder and the Merchant, and has no liability in respect of such dealings whatsoever.
VairaaPe is not an agent for any of the Merchants listed on this Website, and VairaaPe has no responsibility for and no liability whatsoever in respect of the conduct of a Merchant or quality of service provided by a Merchant.
LINKS TO OTHER SITES
The Services may include links to other websites. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. These links are provided for your convenience only, and the provision of these links does not mean that we endorse these websites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other websites. You will note that the URL to every webpage on our Website begins with “https://”. In other words, every webpage on our Website is hypertext transfer protocol secure (“HTTPS Enabled”) or “identity verified”. We have had our entire Website HTTPS Enabled to better protect your security against dummy websites. Please verify that a webpage is HTTPS Enabled before providing any information on it. We will not be liable for any consequences of you providing details on any third party website, including dummy websites.
NO WARRANTIES
The interface/Website is provided subject to all the terms set forth in the Terms. VairaaPe disclaims all warranties, whether express or implied, including but not limited to: That our Website will always function without disruptions, delay, or errors. A number of factors may impact the quality of your communications and use of the Website and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, the public switched mobile network, private switched mobile networks and your power supply. We take no responsibility for any disruption, interruption, or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control;Your ability to use the Service through the Website;Your satisfaction with the Service or the Website; Security and privacy of your data; That bugs or errors in the Service and/or Website will be corrected;
That our Services will be compatible with all broadband services and modems, and we disclaim any express or implied warranties regarding the compatibility of our Service with any particular broadband service or modems; We make no express or implied representations or warranties about our Services or the Website and disclaim any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. We do not authorize anyone to make a warranty on our behalf, and you may not rely on any statement of warranty as a warranty by us; and That our Team who furnishes services to you in connection with this Agreement or the Service will be liable for any act or omission in relation to the Website.
RESTRICTIONS ON USE
In addition to all terms of this Agreement, you shall not: Use the third party links to sites without agreeing to their website terms & conditions; Post links to third party websites or use their logo, company name, etc. without their prior written permission; or Use the Services for spamming and other illegal purposes.
TERMINATION OF SERVICES
Your account may be disabled and Services may be terminated based upon the representations made by you. Any of the following actions may result in termination of Services: Impersonating another person or entity with the effect of misleading users about the identity of the creator of content (including misleading account usernames, voices and sounds used in broadcasts, and account profile information);Impersonating the Services or a VairaaPe Team member; Representing that content you post or transmit through the Services is created or endorsed by us;
Providing or sending any content which may be harmful or detrimental to VairaaPe or its business associates, or which violates any restriction or policy established by VairaaPe or its business associates; Submission of any content that falsely expresses or implies that such content is sponsored or endorsed by us; Falsification or deletion of any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is posted; Putting on VairaaPe's system any content that contains software viruses, Trojan horses or any other computer code, files, or programs designed to interrupt, destroy, or limit functionality of any computer software or hardware or telecommunications equipment;
Manipulating Service identifiers in order to disguise the origin of any content transmitted via the Services; Collecting or storing personal data about other users; Interfering with or disrupting the Service or servers or networks connected to the Service, or disobeying any requirements, procedures, policies, or regulations of networks connected to the Service; Using any robot, spider, website search/retrieval application, or other device to retrieve or index any portion of the Service or collect information about users for any unauthorized purpose; or Creating user accounts by automated means or under false or fraudulent pretences.
SPAMMING
You may not use contact information provided by us or other users or harvest such information for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as spam. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the Website immediately and take other legal action if you or anyone using your credentials violates these provisions.
ADDITIONAL TERMS
Certain Services on the Website may have additional terms (such as policies, guidelines, and rules) that will further govern your use of that particular Service and supplement these Terms. If you choose to register for or access any such services, you will be presented with any relevant additional terms and conditions at that time. By using those Services, you agree to comply with such additional guidelines and rules. Unless otherwise indicated, all Super Cash offers validity, usage, eligibility, availability and or otherwise are subject to Terms and Conditions and may be available at select participating stores and or merchants only. Be certain to read the terms and conditions for each offer before use.In relation to some Super Cash Offers and or Promotions, certain release requirements or, where appropriate, withdrawal and or earning restrictions must be satisfied, in addition to the general eligibility criteria set out in the Terms and Conditions made available on www.VairaaPe.com/offers
DISCLAIMER
The Service and the Website and its entire contents are provided on an 'as is' basis. VairaaPe and its officers, employees, agents, and contractors give or make no representation or warranty (either express or implied) as to the suitability of the Service or the Website or its contents for any purpose or the completeness, accuracy, reliability, security, or availability of the Service or the Website or its contents; nor do they accept any responsibility arising in any way (including from negligence) for errors in, or omissions from, the Service or the Website.
VairaaPe and its officers, employees, agents, and contractors are not liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from your use or non-use of the Service or the Website, or your reliance upon the Service or the information contained upon the Website (whether arising from VairaaPe's or any other person's negligence or otherwise). You and VairaaPe agree that any cause of action arising out of your use of the Service or Website must be commenced within 12 (twelve) months after the cause of action accrues, or you become aware of the facts giving rise to the cause of action, whichever is later. Otherwise, such cause of action is permanently barred. Where any legislation implies any term, condition, representation, or warranty into this Agreement or the Privacy Policy and that legislation prohibits exclusion of that term, condition, representation or warranty, then that term, condition, representation, or warranty is included.
GENERAL LIMITATION OF LIABILITY AND INDEMNIFICATION
Your sole and exclusive remedy for any dispute with us is the suspension of your VairaaPe account. In no event shall our total cumulative liability to you for any and all claims relating to or arising out of your use of the Website, regardless of the form of action, exceed INR 1000 /- (Indian Rupees [ONE THOUSAND] only). In no event shall we be liable to you (or to any third party claiming under or through you) for any indirect, special, incidental, consequential or exemplary damages arising from your use of, or inability to use, the Website. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, any other commercial damages or losses, even if we knew or should have known of the possibility of such damages.
You agree to defend, indemnify and hold VairaaPe, and its Team harmless from and against any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees resulting from or alleged to result from your use of this Website.You hereby indemnify and hold VairaaPe, and its Team harmless from any loss, costs, damages, expenses, and liability caused by your use of the Website, your violation of this Agreement, or your violation of any rights of a third party through use of the Website.
UNENFORCEABLE PROVISIONS
If any provision of these Terms is, or is found to be, unenforceable under applicable laws, that will not affect the enforceability of the other provisions of these Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
Except as otherwise described, all content availed by the use of this Website/interface are made available only to facilitate the users. VairaaPe controls and operates the Website and Services and makes no representation that the contents and Services are appropriate or available for use in other locations. If you use the Services from a location other than the location where the Website and Services are controlled and operated, you are responsible for compliance with applicable local laws.
These Terms shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to these Terms shall be settled in the courts located at New Delhi, India.
VairaaPe Wallet Features
VairaaPe is an authorized Payment and Settlement System under the Payment and Settlement Act 2007. It issues semi closed Pre – paid instruments (“VairaaPe Wallet”) to Holders/Users, on which they can load and transfer funds in Indian currency to make purchases of commodities or avail financial services from different Merchants.
As per law and relevant KYC Guidelines, VairaaPe wallets are issued either on submission of Minimum Wallet (“Minimum KYC Wallet”) details which shall include mobile number verified with One Time Pin and self-declaration of name and unique identification number of the “officially valid document” defined under PML Rules,2005 or on the submission of complete documents (“KYC Compliant Wallet”) these shall only be issued after completing KYC of the PPI Holder. VairaaPe Wallet will be valid for an indefinite period subject to the limitations provided under law; any changes to the same will be communicated by updating these terms and conditions
Minimum KYC Wallet Features
|
S.No |
Feature |
Conditions |
|---|---|---|
|
1 |
Maximum outstanding Balance |
The maximum outstanding balance must not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) at any point in time |
|
2 |
Loading or Reloading of Funds |
The total amount loaded or reloaded in the prepaid payment account during any given month shall not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) and the total amount loaded during the financial year shall not exceed INR 1,20,000/- (Indian Rupees One Lac Twenty Thousand Only) |
|
3 |
Transfer of funds |
You will not be able to transfer money from such Min KYC accounts to other Money accounts or bank accounts. The only time you can transfer money out of this account is at the point of closure of your Wallet, at which point you would be required to transfer money to your own bank account post providing required bank account proof of ownership and after completing you Know Your Customer; or transfer money 'back to source' (payment source from where the money was loaded). |
|
4 |
Debit from prepaid account |
The total amount debited from the prepaid payment account during any given month shall not exceed INR 10,000/-(Indian Rupees Ten Thousand Only) |
|
5 |
Expiry Period |
As per the RBI guidelines updated as on November 12, 2021, the new type of Min KYC account has no expiry. |
|
6 |
Making the Wallet account inactive |
In case of no financial transaction for a consecutive period of 1 (one) year in the Prepaid Payment Account, VairaaPe shall make the Account inactive |
|
7 |
Usage of the Wallet |
The wallet can be used only for purchase of goods and services. Fund transfer to other VairaaPe Wallet or to bank accounts is not permitted |
|
8 |
Closure of Wallet |
At the time of closure, any outstanding balance in the wallet shall be transferred at the request of the holder to the ‘own bank account of Wallet holder’ or shall be transferred ‘back to source’ after complying with KYC requirements of the Wallet holder. |
Full KYC Wallet Features
|
S.No |
Feature |
Conditions |
|---|---|---|
|
1 |
Maximum outstanding Balance |
The maximum outstanding balance must not exceed INR 2,00,000/- (Indian Rupees Two Lack Only) at any point in time |
|
2 |
Loading or Reloading of Funds |
Shall be reloadable in nature |
|
3 |
Fund Transfer from VairaaPe Wallet Account |
|
|
4 |
Wallet Inactivity |
VairaaPe wallet shall be valid for an indefinite period. In cases where you do not perform any financial transactions using VairaaPe Wallet for a consecutive period of 1 (one) year, your wallet will be considered inactive. Where you wish to reactivate such account, you will have to contact us through our customer care details as mentioned under these T&Cs and comply with applicable validation norms, as prescribed by VairaaPe. |
|
5 |
Making the wallet account inactive |
In case of no financial transaction for a consecutive period of 1 (one) year in the Prepaid Payment Account, VairaaPe wallet shall make the Prepaid Payment Account inactive |
|
6 |
Usage of the Wallet |
The wallet can be used only for money transfer and purchase of goods and services |
|
7 |
Closure of Wallet |
An option shall be provided at the time of issuing the Wallet, to the holder to provide details of pre designated bank account or other PPI of the same issuer to which such balance amount shall be transferred in the event of closure or expiry of such wallet. |
*Note: KYC documentation shall be in line with the prevailing RBI guidelines on (KYC) Know your Customer. Above parameters and limit capping is applicable as per the Master direction on issuance and operation of prepaid card instruments dated March 10, 2023, as updated on April 25, 2023, and subject to change as when new guidelines are issued by RBI.
VairaaPe Wallet can be loaded through online payment methods such as domestic credit/debit card and net banking. However, you will not be able to use prepaid cards, EMI, cards issued outside India or a combination of cards to add/load amount to your Wallet. Such loads will be as per the prescribed limits for Min KYC and Full KYC accounts, mentioned under these T&Cs and as provided by RBI from time to time. Except as provided hereunder, the amount in your Wallet will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. No interest will be paid on the amount in the Wallet at any point of time. Further, convenience fee charged on add money transactions for loading money to the VairaaPe Wallet shall be non-refundable.
The Login used for your VairaaPe Wallet shall give You access to all other Services being offered on our Platform.
Fees and Charges:
VairaaPe reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to the use of your VairaaPe Wallet. The current charges for your Wallet are provided hereunder, the same are subject to change;
Schedule of charges Min KYC & Full KYC Wallets
|
Service |
Charges (Rs.) |
|---|---|
|
Load Money to wallet/payments to merchants/recharges and bill payments |
Charges (Rs.) |
|
Through debit card/net banking/UPI |
0 |
|
Through credit card Up to Rs.2500 a month (Top-up or spent) |
0 |
|
Through credit card after Rs.2500 a month |
2.5% (including GST) |
|
*Charges basis agreement with the merchant and aggregator subject to revision |
|
|
Transfer |
Charges (Rs.) |
|
Wallet to wallet |
0 |
|
Wallet (Full KYC Only) to bank |
3.35% + GST of transaction amount* |
|
*For Failed transactions, total amount including charges are reversed. |
|
|
Credit Card Bill Payment |
Charges (Rs.) |
|
Through debit card/UPI |
0 |
|
Wallet (Full and Min KYC Only) |
2.95% + GST of transaction amount* |
You agree and acknowledge that VairaaPe is only a facilitator and is not and cannot be a party to or control in any manner any transactions relating to purchase of goods and/or services using VairaaPe Wallet.
WALLET MAINTENANCE CHARGES
If you are a registered VairaaPe Wallet holder who has not logged in to his/her account on the VairaaPe mobile application or website for more than one year (“Inactive Period”), then VairaaPe is entitled to levy a small annual fees (“Wallet Maintenance Charges”) and deduct it from your existing Wallet Balance. To clarify, a zero-balance inactive wallet will not be charged any Wallet Maintenance Charges. Wallet Maintenance Charges are our way to ensure we keep bringing out updates, improvements, and fixes for a consistent good user experience for our users. Post the Inactive Period, a notification of Seven (7) days (“Notice Period”) will be sent to you for logging in to the VairaaPe Wallet. Upon receiving the notification, by simply logging in to your Wallet account, you become an active user and the Wallet Maintenance Charges will no longer be applicable to you.
The wallet balance will never be negative. If wallet balance is zero, no Wallet Maintenance Charges will be deducted, but we would still like you to come back to the app and check out our new offering If you do not log in to your VairaaPe Wallet within the Notice Period, the Wallet Maintenance Charges will be levied post expiry of the Notice Period, subject to terms and conditions herein. The Wallet Maintenance Charges levied shall be as per the following table:
|
Year (s) of Inactivity |
Charges (in INR)* |
|---|---|
|
1 year <= Wallet Inactivity < 2 years |
118.00/- |
|
2 years <= Wallet Inactivity < 3 years |
330.40/- |
|
3 years <= Wallet Inactivity < 4 years |
377.60/- |
|
4 years <= Wallet Inactivity < 5 years |
424.80/- |
|
Wallet Inactivity >= 5 years |
472.00/- |
|
BFL/BSNL/Other co-branded apps |
Charges (in INR)* |
|
1 year <= Wallet Inactivity < 2 years |
283.20/- |
|
2 years <= Wallet Inactivity < 3 years |
330.40/- |
|
3 years <= Wallet Inactivity < 4 years |
377.60/- |
|
4 years <= Wallet Inactivity < 5 years |
424.80/- |
|
Wallet Inactivity >= 5 years |
472.00/- |
*Above rates are exclusive of taxes.To avoid the Wallet Maintenance Charges, you may do the following: You may simply log in to your VairaaPe Wallet within seven (7) days from receiving the notification from VairaaPe In the event you miss the initial Notice Period of 7 days, you can log into the VairaaPe Wallet within the next forty (40) days and the Wallet Maintenance Charges will be refunded/credited back/provided as Cashback to you.
The Wallet Maintenance Charges will be deducted from the existing wallet balance itself. If wallet balance is less than the Wallet Maintenance Charges, then the entire wallet balance will be debited and wallet balance will be zero.If wallet balance is more than Wallet Maintenance Charges, then the Wallet Maintenance Charges will be deducted as per the schedule mentioned above. Note that uninstalling the VairaaPe application is not the same as deletion of VairaaPe account. Even after uninstalling the VairaaPe application, the VairaaPe Wallet (with or without any balance in it) is maintained by VairaaPe. It is therefore prudent to keep logging on to the VairaaPe Wallet and utilize services on the platform.
To delete your VairaaPe account permanently, follow the steps below:
Go to help section of the app –> My Accounts & KYC –> Account Deactivation –> Delete/Close my Account with VairaaPe –> Raise a ticket/Request for deletion
For any queries on the Wallet Maintenance Charge, you can reach out to us on the help section of your VairaaPe app. Alternatively, contact us on +917092774422.
UPI feature on VairaaPe
What is National Payments Corporation of India (NPCI)?
NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system.
What is TPAP?
Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.
What is Customer’s Bank?
The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.
Who is an End User Customer?
The end-user customer is the individual who uses UPI payment facility to send and receive payments.
We hereby confirm that:
Besides, we shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved and followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options, you can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.